FAQs

Everything you need to know...


DOES YOUR BONE BROTH CONTAIN LEAD?

We have lab tested our products and we're happy to say there is no lead found in our products! Generally if you use organic or better ingredients like we do the product you produce won't have traces of lead. That's why it's so important to source quality ingredients for our bone broth and soups.

WHAT IS THE DIFFERENCE BETWEEN CLASSIC BONE BROTH AND AIP COMPLIANT BONE BROTHS?

The only difference is in the ingredients. The AIP (AutoImmune Protocol) diet is a diet that consists of foods that help boost your immune system and fight against inflammation. Basically, these broths are a little gentler on the digestive system for people with food sensitivities such as nightshade (tomatoes). Our AIP Compliant broths don't contain onions, garlic, peppercorns, or tomatoes.

HOW IS OSSO GOOD BONE BROTH DIFFERENT?

We believe “Real food shouldn’t last Real long”. With that said, our bone broth is HIGHLY perishable, as it should be. Shelf stable bone broths are typically heated to 280° to kill off all bacteria... good and bad. This process can also denature the protein making it HARDER to absorb so you’ll have to ingest more to reap the benefits. Quality Bone broth is a food known for its gelatin content and it’s expiration date. If you are buying bone broth that doesn’t have a jello-like consistency when cold, I invite you to try Osso Good Bone Broth :) Want to know more? Check out this article for more information.

WHAT MAKES IT OSSO GOOD?

Our sippable bone broth starts with organic or better ingredients. We source our bones from farms that care about the welfare of their animals and make sure they are raised the way they were intended... happy animals that are raised with standards that go beyond organic to provide us with the base of our bone broth.

HOW DOES MY PURCHASE SUPPORT FAMILY FARMS?

We believe in using the whole animal, bones make up roughly 25% of the hanging weight of an animal which generally are just thrown away as compost or waste. Using bones provides a greater economic return for the farm and helps us produce some of the best bone broth out there.

HOW IS THE BONE BROTH MADE?

We let all those amazing ingredients simmer for up to 24hrs. This process yields a flavorful, gelatin rich and nutrient-dense sippable bone broth that is beyond any other bone broth you've ever tasted, we guarantee it! Our bone broths are PALEO, KETO-FRIENDLY and GLUTEN FREE, with NO ADDED FLAVORINGS, SALT OR PRESERVATIVES.

WHY DO YOU REQUIRE A $50 MINIMUM SUBTOTAL?

Because it costs a lot to ship even one pouch of highly perishable bone broth to your door. You see, it's not just the actual shipping cost that FedEx and UPS charges us, but it's the cost of the box, thermal box liner and dry ice to keep everything cold during transit to your front door. In the age of Amazon, people expect lower shipping costs and expedited shipments, but we’re not a multi-billion dollar company that can eat the costs of shipping. If you are a return customer we offer lowered shipping rates as well. Feel free to use promo code LOVEYOURGUT for $15 off your order to help with achieving the minimum order subtotal and help cover shipping. *Discount code not valid for subscriptions.

HOW IS THE BONE BROTH DELIVERED?

We ship nationwide within 5 business days of the order being placed. In most cases, once the order is shipped, it will arrive within 2 business days. We don't guarantee arrival date as sometimes delays are unavoidable. If there is any problem with your order, please reach out at hello@ossogood.life and we'll take care of you. Our bone broth is shipped frozen within a compostable insulated liner and packed with dry ice to ensure it stays cold for the entire trip to your door. Upon arrival, keep frozen until ready to use.

CAN I RECYCLE YOUR SHIPPING BOX?

Our shipping boxes are RECYCLABLE and COMPOSTABLE. The green starch insulation can disintegrate in water and will break down as compost. The cardboard is 100% recyclable. So reusing isn't really an option and we prefer it that way so they can break down quickly.

HOW CAN I TRACK MY ORDER?

Once your order has been processed and we've received payment, we'll send you a confirmation email. We start shipping every Monday to ensure delivery no later than Friday. Once it's with a shipping carrier, you'll receive a shipping notification email with tracking #.

HOW IS OUR BONE BROTH PACKAGED?

Our bone broth is packaged in a 16oz. freezer safe, BPA-FREE stand up pouch that can be recycled once rinsed. Please do not microwave bone broth while in pouch.

CAN I MICROWAVE MY BONE BROTH OR PALEO SOUP?

Sure, simply pour into microwave-safe mug or bowl and heat on high in 30 second increments until 165°F or more.

HOW DO I HEAT THE BONE BROTH AND PALEO SOUPS?

Stovetop: In a saucepan, warm bone broth to 165°F or more.

Microwave: Pour into microwave-safe mug. Heat on high in 30 second increments until 165°F or more.

CAN I COOK WITH OSSO GOOD BONE BROTH?

Yes you can! We use it as an amazing base to soups, curries, quinoa and rice... basically anywhere that water is used as an ingredient you can try. We've poached eggs in it, steamed rice and quinoa with it and add it to all our favorite soups and curry dishes for some added umami. Just use your imagination and don't forget to let us know how the experimentation goes!

HOW LONG WILL MY BONE BROTH OR PALEO SOUP LAST?

We've seen people guzzle a 16oz pouch in less than 10 seconds... but seriously, your bone broth or paleo soup will be good for up to 75 days unopened and refrigerated.

WHY CAN'T I USE A PROMO CODE OR GET FREE SHIPPING WITH SUBSCRIPTIONS?

It's because you automatically get 10% off with every subscription as well as a quantity discount on most subscriptions of 10 pouches or more.

DO YOU GIVE ANY PROCEEDS TO CHARITY?

Yes, by supporting Osso Good, we can work together towards something better. Need more information about how we give? Checkout out our Osso Good to Give page to find out more.